Management doesn't care about its people - Assistant Branch Manager Citizens Employee Review

2.0
30 Mar 2022
Recommend
CEO approval
Business outlook

Pros

They have many locations and similar products to all banks. They provide training. They often give promotional offers to try and lure customers.

Cons

Only care about getting new customers and revenue. Management doesn't care about employees, just sales results. Fosters an environment where you need to fight with peers over customers and sales. They have uncapped incentives because unless your in a high traffic area you will never get any.

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Citizens Response
4y
Thank you for sharing your thoughts. We're sorry to hear you did not enjoy your time with us. We encourage you to call Citizens’ HR Service Center at 1-866-472-8234 so that we can look into your concerns.

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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