ok place to work, easy to end up there forever - Personal Banker I Citizens Employee Review

3.0
5 Jan 2015
Recommend
CEO approval
Business outlook

Pros

mostly friendly co-workers the company does seem like it cares about its employees overall OK work-life balance very extensive training (3 months) OK benefits

Cons

Many people in upper management are too sales focused The promotions are gimmicky and very off-putting for customers The products cant really compete with other banks

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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