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      Citizens

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      Citizens reviews

      Need To Work On Diversity & Inclusion - Vice President Operations Citizens Employee Review

      2.0
      25 May 2020
      Vice president operations
      Recommend
      CEO approval
      Business outlook

      Pros

      Contact Center Colleagues and the one women within the senior management ranks, along with numerous women middle managers, know how to lead and motivate effectively.

      Cons

      Toxic environment for people of color. Lack of diversity at the EVP and SVP ranks, majority are white men! No opportunity for managers of color to advance since there is ZERO diversity at the top in which senior managers are either unwilling to extend opportunities to people of color or are probably incapable of knowing how to mentor and develop leaders with diverse backgrounds.

      avatar
      Citizens Response
      6y
      Thank you for sharing your views. This perspective is very important to us. At Citizens, we believe in the power of diversity and inclusion and strive to create an environment of equality. Know that as a company we are committed to continuously evaluating our practices and identifying opportunities to help ensure all colleagues have equal opportunity to maximize their potential. Please consider contacting the HR Service Center at 1-866-472-8234 or call us anonymously via Right Call at 1-877-495-4727 to share more information about what you experienced so that we can look into and address as appropriate.

      Explore other reviews about Citizens

      5.0
      24 Jun 2026
      Wealth intern
      Recommend
      CEO approval
      Business outlook

      Pros

      Best culture in banking by far

      Cons

      No cons I can think of!

      3.0
      4 May 2026
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

      Cons

      Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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