Branch Manager for 10 years. Was once a great place to work, but they have lost their way as of late. - Branch Manager Citizens Employee Review

2.0
4 Nov 2016
Recommend
CEO approval
Business outlook

Pros

Decent salary, good benefits, fairly competitive product set for the most part. Good PTO policy. Still a lot of good people around.

Cons

Micro management of Biblical proportions in the retail franchise. You are not allowed to use the restroom without block scheduling it on outlook, predicting it's color and consistency weeks in advance, developing an action plan to manage the aforementioned color and consistency, all while practicing what approved grunting sounds you are allowed to make first.

Explore other reviews about Citizens

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Best culture in banking by far

Cons

No cons I can think of!

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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