Clown show - Banker Citizens Employee Review

1.0
25 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great preparation for a future used car salesman career. And they pay weekly.

Cons

As a banker you’re expected to squeeze every penny out from dry rock while being relegated to never ending damage control, maintenance, fraud disputes, debit card printing, wires. The whole thing often felt like a clown show. Pay is well under median wages. Much talk about customer satisfaction but sales is all that matters. Unrealistic sales goals for many branches. They took away or lowered many of the sales credit categories making it much more difficult to reach goals. To top it off, a 30% increase in goals for the new quarter is a ridiculous jump, especially when the previous goals were already too ambitious. Management is tone-deaf, high pressure of being fired if you don’t reach their aspirational goals. Pressure to send Financial Adviser daily referrals. If you don’t want to send garbage leads, good luck… Departments tend to function as stand-alone units without much communication or integration, support is poorly thought out. Very frustrating and time consuming when you need help with an issue. The customer review system is ridiculous, you will be penalized for negative reviews that have nothing to do with you and everything to do with bank policies and procedures. No ability to remove those.

Explore other reviews about Citizens

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Excellent work/life balance – Expectations are reasonable, and leadership genuinely respects personal time and flexibility, which makes it easier to sustain long‑term performance. Strong internal promotion culture – Many colleagues advance from within, and it’s clear the company invests in developing its people rather than always looking externally. Exceptional senior leadership – Senior leaders are visible, engaged, and hands‑on. They spend time in the weeds, visit branches, and actively connect with colleagues at all levels instead of operating at a distance. Collaborative, supportive colleagues – Teams work well together and there is a sense of shared purpose rather than internal competition.

Cons

Pace of change can be slower in some areas – As a large organization, certain processes and initiatives can take time to roll out or gain traction, which may be frustrating for those who prefer rapid change.

3.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

The pros are the benefits, the pay could be higher for all that you learn and have to go through for ten weeks. They offer tuition assistance and opportunity for upskilling and advancing in such little time and the remote flexibility is great too

Cons

Management sucks and of course they have their favorites and then they have the people they target like myself. They micromanage bad and are quick to give you an occurrence for nothing. Their systems are so slow and then they blame you for being five ten minutes late logging in. They want you to tell them when you get up to breathe, go to the bathroom and they push for you to take calls and know boatloads of info after on 3 weeks of training. What they don’t know is that I will sue for any wrong doings or discrimination and I keep records of everything

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