Just a number - Customer Service Representative (CSR) Citi Employee Review

Very good atmosphere and great place to start your career and get mentors

Long hours and no work life balance which is ok

Hybrid schedule, supportive managers, opportunities

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.