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      Never again - Customer Service Representative Citi Employee Review

      2.0
      22 Oct 2009
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people, Good training and support from the staff/

      Cons

      Too much stress, Constant changes in rules, unrealistic bonuses and unclear details about how to obtain these bonuses. not enough equipment for the number of staff.

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      5.0
      24 Mar 2026
      Elite account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      benefits pay clients co workers everything!

      Cons

      none i can think of

      2.0
      12 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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