2.0
19 Jul 2009
Current employee
New York, NY
Recommend
CEO approval
Business outlook
Pros
Even with the recent downturn and layoffs there are some very strong people at Citi Cards. There is a great knowledge base to tap into across the company.
Cons
Too heavily matrixed, too siloed. Not nearly enough focus on customer needs and insights to shape business strategy. Very redundant, overlapped organizational structure. Need to make it easier to facilitate knowledge sharing. So much organizational upheaval that it's hard to get momentum going on major initiatives.