Pay is decent, but management, corporate culture and workload is atrocious - Fraud Specialist II Citi Employee Review

2.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Pay isnt horrible time off

Cons

Dysfunctional management Uses Broken AI elements (racial profiling) Completely disengaged/dysfunctional HR structure Call volume is ridiculous overseas agents are given preferential treatment over american agents

Explore other reviews about Citi

5.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

big company, flexibility, good people

Cons

hard job, long hours, lots of screens

3.0
3 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule, supportive managers, opportunities

Cons

Once you’re in, comp basically plateaus. Layoffs are happening across the board, which tends to be the full-time culture of citi. The vibe is very much “run lean” until something actually breaks, and only then consider adding headcount. You have to be intentional about protecting your work-life balance, because the implicit expectation is that you’re always on—24/7, 365—without the support of a properly staffed team.

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