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      Citi

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      Good job for someone who likes taking down fraudsters - Fraud Ops Specialist Citi Employee Review

      3.0
      12 Mar 2026
      Fraud ops specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      -Good benefits packages -Remote work is possible -Growth opportunities

      Cons

      -The company focuses on meeting average handle times over every other metric, including customer satisfaction, and they will quickly place you on disciplinary action if you do not strictly meet the goal for handle times.

      Explore other reviews about Citi

      5.0
      25 Jun 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Very laid back work env

      Cons

      Slow management and bureaucratic decision process

      2.0
      12 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits (PTO, healthcare, etc.) for FTEs

      Cons

      Everything else - Carousel of management changes - Vague and ever-changing role/job descriptions and associated metrics - The constant feeling that we're all about to be laid off but must "prove" our value in the meantime

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