Brightview Senior Living

Brightview Senior Living reviews

Flexible but unhappy job - Dining Server Brightview Senior Living Employee Review

3.0

24 Feb 2025

Dining server

Recommend

CEO approval

Business outlook

Pros

The company and my boss decently flexible with me and my schedule which I appreciated, If I got sick he'd get coverage for my shifts. Being able to create relationships with and talk to the senior residents was a wonderful part of the job.

Cons

The coworkers, which were my managers and fellow Dining Servers, were almost all the most unpleasant people to work with. The majority of them, especially the ones that had been there awhile, would constantly berate me on how I was doing my job and when and why I was doing what I was doing. They never seemed extremely picky with their hires at my location because almost every one of the servers were horrible people to deal with.

Brightview Senior Living Response

Thank you so much for sharing your experience at Brightview Senior Living Crofton! We’re thrilled to hear how much you valued the flexibility of your schedule and the beautiful connections you built with our senior residents. Those relationships truly are the heart of what we do! We’re also grateful for your feedback regarding your interactions with some coworkers and management. If you wish to discuss further, please contact Vicki White, our Director of Employee Relations, at (410) 962-0595. Your thoughts are essential as we work towards fostering a more supportive environment. Thank you again for your valuable input, and we wish you all the best in your future endeavors!

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5.0

5 May 2026

Dining server

Recommend

CEO approval

Business outlook

Pros

Flexibility Management Associates Benefits Pay

Cons

N/A N/A N/A N/A N/A

Brightview Senior Living Response

Thank you for sharing your experience! We’re so glad to hear you’ve enjoyed the flexibility, supportive management team, benefits, and strong sense of community at Brightview. Our Dining Services associates play such an important role in creating meaningful experiences for our residents each day, and we truly appreciate everything you do. Thank you for being part of the Brightview team!

4.0

9 Apr 2026

Concierge

Recommend

CEO approval

Business outlook

Pros

-AMAZING HEALTH BENEFITS -Christmas bonus -Business Casual attire - no set uniform -Very kind Business Office Manager -Somewhat rewarding

Cons

-Dealing with many rude and condescending seniors and their families (the clients) -Having coworkers with weaker skills or who are newer making more than you -It could easily get busy and sometimes moderately stressful -Consistent phone ringing -Leadership avoiding the clients' phone calls and you end of being the punching bag for complaints out of your control -They don't want you to leave the front desk but have many tasks that require you to be away from the front desk. Management says they'll sit in for you, but don't.

Brightview Senior Living Response

1mo

Thank you for sharing your experience. We’re glad to hear you’ve enjoyed the benefits, bonus program, and support from your Business Office Manager. We also appreciate your feedback. We understand how demanding front desk roles can be, and your concerns around coverage, workload, and communication from leadership are important. We are always working to improve the associate experience. If you’re open to it, we encourage you to reach out to Vicki White, Director of Employee Relations, at (410) 962-0595 to share more. Thank you again for your feedback.

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Brightview Senior Living

Flexible but unhappy job - Dining Server Brightview Senior Living Employee Review

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