Pros
Good benefits. Good pay. Leadership WAS good in that it was personable but now they are very strict, by the book and talk to you much like they are machines.
Cons
Requires you to adhere to exact schedule which they call "adherence". Only goes by the book without regard to human factors. They expect you to remain on the phone up to the very minute but the human body doesn't always go by a time clock. They expect you to get off the phone with the customer at the very minute you are suppose to take a break, but do not allow you to put your phone in personal a minute or 2 b4 that time so that you can abide by it. Takes advantage of the elderly because of due dates and charges excessive late fees. The benefits are good but after a while it wears on you to have to make people happy who are essentially being screwed because of bank manipulation tactics. They offer a bonus to those who do meet the metric requirements, however, they approach it as though you were some kind of machine and if you don't meet it because of going over on a phone call or because you and to go to the bathroom between breaks you lose. If you had to stay on the phone with a customer past your break time you pay for it by losing your bonus that month even though you are doing your job.
