Pros
There is good talent here who genuinely care about their clients and their work.
Cons
Those people are leaving because they are not enabled to succeed. Salary is not competitive. Benefits are not competitive. Employee experience is not a consideration. Customer experience is an afterthought. The Pixis acquisition and model has slowly bled the humanity out of the business. Pixis consistently misrepresents expected outcomes of its technology. It promises unrealistic improvements, and then under prices (red flag), and can't deliver (disaster). Sales is very well compensated but incentives are not delivering rational scopes or expectations. Service side is constantly juggling unhappy clients who are trapped in bad contracts. Offshore and technology are repeatedly touted as the solution when both of these aspects of the business remain immature and poorly managed. You could not find a single person in this business believes in the mission, because the mission quite nakedly is to move resources away from service teams to sales comps, offshore leadership and equity holder pockets. This business will not exist in 12-18 months.