Pros
Get to experience a wide variety of clients, and complete files from start to finish, helping increase exposure compared to a Big 4 firm.
Cons
Anything related to HR policy is intentionally vague. The company will make several promises prior to tax season to incentivize unpaid overtime, then redact these promises once the work is complete. During my first tax season I was promised banked hours and put in 250 hours of unpaid time. Once tax season finished, the HR policy was changed to replace over time with a bonus at the end of the year. This erased all of my banked hours, which I was not compensated for. The "performance bonus" equated to $8/hour when considering the overtime I had worked. Any staff below management level are blatantly ignored during meetings and told to be quiet when offering solutions. None of the managers are provided training on how to manage staff, and it was extremely common that if you went to your manager with an issue, personal or work related, the entire office would know about it by the end of the day. The only people that get rewarded/recognized are those that are willing to forego work/life balance, and work 70+ hours per week with no additional compensation. Competence does not factor into raises, only time spent in the office. Managers use guilt, shame, fear, and lies to motivate people.