Pros
big company, hi tech start up... people will think that you are important as you work for APPLE . Impressive achievement on the CV even though ...
Cons
It is basically a BIG white call centre, handling calls with angry customers, awkward customers and so on... Customers will put lots of pressure on you as they think that because they bought an Apple device, they own all the rights to get a proper decent working device .... and they think that even being out of warranty they deserve to get a new device without any fusses as they bought an expensive device at first and the list goes on. Basically , just do psychological work , trying all the day round to make the customer not keen to send you a bad evaluation as it will impact your work performance ... just completely non sense at all and mentally exhausting without having even taken into board the Hierarchy which is just ludicrous as when you consult a SUPERIOR as so called, this one hasn't any clues whatsoever