Pros
Great health insurance benefits and employee discounts. Work from home, claim tax benefits on rent and electricity.
Cons
Management don't give a damn if you're sick and will bully you into leaving. Complaints to upper management don't go anywhere. Extremely stressful for very low pay. Can get lonely. Equipment provided for call work (headsets) are painful to wear, you can buy your own but if you're found out management goes ballistic. You are not provided with the most up to date technology and as such it can be difficult to provide support - you are expected to buy products yourself. No opportunity for promotion. If you have a bad manager they will bully you into cancelling any overtime you have scheduled if you receive a bad review from a customer.