Pros
Get 420 Euro every 3 yrs off a product Discount on their products WOW. Like every company doesn’t do the same!! Nothing new!! Why everyone is talking about benefits when all corporate companies have similar. Free apple stock if you are willing to stay long enough to see real benefits. These pros are drowned by the way you are treated. Read on.
Cons
I have many years customer service experience before starting at Apple Now where do I start. Pay is AVERAGE. Who can survive on the beginning wage with a family and a mortgage is what I’d like to know, and at the same time have to put up with the atrocious customers that call in. Work to life balance is a spit in the face! Shifts change every 3 months and even if you get their ridiculous metrics consistently on point you still get horrid shifts. They constantly lie to to get more work out of you. 8 minutes each day to go to the loo..I’d like to meet the simpleton who made this rule!! Even seeing on the reviews from the head office in Cork this is the same. What are we school kids??? Overtime forced onto you every 3-4 months yet it’s voluntary in the contract??? Management are an absolute disgrace!!!Care only about their own backs and just about give you leeway within the guidelines of the company. That’s after begging! You can’t book holidays when there is less than 8 hrs in group allowance yet some days have -45hrs already booked!!!Who the hell is getting the days off???.. The management and the favorites that’s who. Having to work all public and festive holidays just like the overworked yanks. And I wonder why people go mad in America. Probably from this type of widespread,force fed,metric corporate management structure. Micromanagement on steroids!! I’m a consistent achiever, yet it took me nearly 4 yrs to get to somewhat senior level. Getting 95-100% and yet still not good enough.. managers find some lies to make themselves look like they are coaching you when all they are doing is ticking their boxes for their peers. No empathy at a human level at all!!! Managers one week find something to pick at, you fix that issue and suddenly there is another problem when there wasn’t one to begin with. I have never been belittled by a manager in my entire working career. If anything previous managers were caring and helpful in most cases. The ones at Apple leave a lot to be desired. No movement AT ALL in the company. They lie to you with “Loads of opportunity” when there is zero. European customers don’t give a damn about “Here to help” scripted from American culture if you can’t even get a store appointment for a week... like what is going on with this place!!! Don’t bother wasting your time coming to work for Apple if you want to keep your sanity. Told we would look after Ireland/UK . In 4 yrs I’ve taken 5-6 calls from Ireland, the rest were from the lowest IQ race on the planet. I’d say 80% of calls are user error, People that are on their 6th iPhone and still don’t know how and are too lazy to learn how to even reset a password. It’s not my fault the people on the other side of the phone don’t understand their own language and my AHT is high.. I’ve never left a job because of how it was managed in my life but I’m an Apple user a long time and can’t wait to leave before I poison my thoughts using my own Apple products for my own needs.