Pros
The people in AppleCare are generally very friendly and supportive. Management usually does a good job in letting you balance your work and social life. They will usually help you find positions outside of AppleCare, should you want to leave, but still retain employment at APpple in some way. AppleCare really can be a fun and rewarding place to work, but be prepared to be stuck in practically the same job forever. There are basically two levels: managers and everyone else. If you don't want to be a manager, you will find almost no opportunity for job growth at all.
Cons
AppleCare can be a fun and rewarding place to work, but be prepared to be stuck in practically the same job forever. There are basically two levels: managers and everyone else. If you don't want to be a manager, you will find almost no opportunity for job growth at all. The large amount of cash Apple has accumulated over the last few years has not really been redistributed to the employees. In AppleCare, if you are an exceptional performer, the biggest raise you can expect is only about 5 or 6 percent. Though, they tend not to lay people off, which could be considered a nice trade off.