This Company Stands By Their Employees! - Anonymous employee AppFolio Employee Review

5.0
23 Jul 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

From what I have seen, management at AppFolio really does prioritize doing the right thing for their employees. A few examples: -I experienced a very serious medical issue when I had been with the company for slightly less than a year. I received amazing support from my manager and the HR team that made it possible for me to take the time off I needed, and get the care I needed with company health benefits. My manager was incredibly supportive throughout the entire process and made it easy for me to return when the time came. I will never forget how the company supported me and made it possible to continue growing my career despite this significant challenge. - AppFolio was quick to do the right thing to protect employees from COVID-19, switching to fully remote operations quickly, canceling all work travel and events, and giving us the tools and resources needed to work successfully from home through 2020. - I have never once witnessed negative behaviors like gossiping, backstabbing other employees, or unhealthy rivalries. Unfortunately I have seen these behaviors at many of my previous employers, but never at AppFolio. Career advancement opportunities abound, and they go to those who deserve them, removing any pressure to compete with co-workers as if work were a zero-sum game. -Management does a great job of encouraging us to take time off and recharge! I appreciate that workaholism is not seen as a value. There is no unspoken pressure to work around the clock or take fewer days off, and managers set a great example of healthy boundaries between work and personal time. -AppFolio's hiring process is rigorous and results in a highly talented team, who I am grateful to learn from every day.

Cons

Listing cons feels like nitpicking, since AppFolio is genuinely a great place to work. If I had to list a few, they are: -The company is very large, and with so many different verticals and segments, sometimes it can be really challenging to work cross-departmentally. Obviously, progress moves more slowly than it would at a small startup, but the flip side of this is that we get things done right, innovation is validated by extensive research and listening to customers, and the company's stability is never in question. -It doesn't sit right with me that there is no differentiation between sick days and normal PTO days. I would prefer if the company offered a set number of sick days per year that were separate from PTO, which is gradually accrued (even if this meant slightly reducing overall vacation time). 20 days PTO seems like a lot, but any time you take off due to illness will be subtracted from this, and if you don't have enough PTO banked when you get sick, you'll need to take unpaid days off. Other software companies in Santa Barbara have more generous time off policies in this respect. But again, AppFolio has always worked with me, and ultimately I have been very well taken care of, which is more than you can say for most companies!

Explore other reviews about AppFolio

5.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great people, team, and work environment/office.

Cons

Seems to be many changes with leadership/management

3.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
4w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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