Much love for the Implementation Team! ❤ - Implementation Team AppFolio Employee Review

4.0
25 Apr 2017
Recommend
CEO approval
Business outlook

Pros

Really loved the people I worked with everyday. Made it such a friendly work environment and you enjoy going to work each day. They promote good culture, which I really liked. Workload was not overwhelming. It is tough at first, like any new job, but once you learn the basics work life balance is great. Implementation is such a great department to join. You learn many skills that will help you with any new career choice later in life.

Cons

Implementation leadership and on-boarding need more attention and focus. Leadership has insufficient People Management experience. They make decisions that lead to disadvantageous Manager and Specialist pairings because they don't understand diverse personalities.

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AppFolio Response
9y
Implementation plays such an important role in getting our customers started on the right foot and I'm so glad to hear that you learned skills that will help you in your career.

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Pros

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Cons

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3.0
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Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
2w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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