Great People, Poor Pay - Senior Customer Success Manager AppFolio Employee Review

3.0
7 Jul 2016
Recommend
CEO approval
Business outlook

Pros

The people who work at Appfolio are fantastic and truly make the environment enjoyable.

Cons

In my department, we were consistently overworked, and I felt we were greatly underpaid for what we were expected to do. I also felt we were not valued as much as other departments in the company.

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AppFolio Response
9y
I agree that the people who work here truly make this a great place to work. Customer Success is a great entry level position, but your right that it can be tough work! Thank you for contributing to the team while you were here and we wish you the best in your future endeavors.

Explore other reviews about AppFolio

5.0
4 May 2026
Recommend
CEO approval
Business outlook

Pros

Work/Life balance is amazing. Working with insanely intelligent people is always a plus.

Cons

None that i can think of.

3.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
1w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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