What A Joke: Work Here At Your Own Risk - Client Success Manager Angi Employee Review

1.0
28 Jan 2020
Recommend
CEO approval
Business outlook

Pros

No nights, weekends or holidays. Other than that, there aren’t any.

Cons

$15k pay cut with 11 days notice. You’re opinion and feedback has no value, which is made very clear. Failing product that comes with unrealistic goals and managing clients that were misinformed. Double the amount of accounts per rep in the past four months, greatly contributed to high turnover and horrible sr level management decisions. Last month not one person on our 13 person team hit goal, on top of this only 1 person was over 90% to goal. Prior to four months ago, there has not been one team in department history to achieve this great level of failure that is now the norm. If you are ok with failure and no control over your success, along with a $30k per year salary, this is a great role for you. Anyone else, run and hide but never look back. If you are someone that has failed at many other sales roles, I’m talking six months and fired multiple times, this would be a great role to you as complacency and luck seem to be the best attributes to define a top performer in this role. But wait, there’s more! Now that we are being compensated 33% less, we are wearing more hats. Collections rep, we are required to make these calls everyday which is about 30 per rep on average. Remember above I referenced account size doubling, obviously that’s twice the workload than before. This eliminates any rapport you used to build, instead condense all calls to the minimum and only be reactive with your accounts. No proactive work to assist clients. No kpi’s to even try to improve yourself to make yourself and the company more money. The environment is just negative, I’ve never experienced anything like it i my life. All around, it’s just disheartening and depressing. It’s like living in Seattle.

Explore other reviews about Angi

5.0
17 Mar 2026
Recommend
CEO approval
Business outlook

Pros

I’m impressed with leaderships focus and direction and the way it is turned into tactical items. I feel like my work builds towards the companies goals.

Cons

The stock market hates us right now; what you gonna do?

avatar
Angi Response
2mo
Thank you for the review! We are thrilled to hear that our focus and direction resonate with you and that you feel your work directly contributes to our company goals. Regarding your feedback on the market, while we can't control external factors, we are fully committed to executing the strategic plans outlined in our recent all-hands. By continuing to focus on Jobs Won Well, we remain confident in our ability to drive long-term value and success. We’re glad to have you on the team!
2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Cons

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

2
avatar
Angi Response
1w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
See reviews by: Helpful|Rating|Date|All