Be Adaptable to Change in Discovery - Discovery Representative Angi Employee Review

3.0
29 Jan 2017
Recommend
CEO approval
Business outlook

Pros

Great work environment with a lot of people who really do care about you despite the bad approach at times Casual atmosphere and dress code Management is always accessible and welcoming, open to offering advice and assistance On-site gym, cafeteria, convenience stores in the Landmark building PTO allowance is liberal, but this is the third large company I've worked for and that fact isn't unusual Manage your own accounts and create your own focus plan day-to-day when making calls Angie's List has become more equally focused on helping businesses as they have been for Members and that helps sell the advertising products Website and technology improvements are better for service providers than previously and hopefully that trend continues

Cons

Micro management daily from above brings down morale and creates more stress in an already stressful sales environment - each day is it's own day Goals are somewhat attainable, but not consistently across the board for the majority of employees in the department over the course of multiple months - more follow-up training is definitely welcomed Large fluctuations in compensation from month-to-month in the Discovery role when the conversion/close rate is largely out of our hands and dependent upon the SSC's motivation and skills. Since the previous team aspect is now gone, they seem to care less because that accountability isn't there. I don't know many of the SSCs in fact and that's an important factor Account management reps have said many times that Discovery reps are getting screwed compensation-wise with a several thousand dollar difference between the two roles each month (think $300 vs $6000 conservatively) - show some respect for the top performing reps who do what is often described by management as the most difficult role in sales at Angie's List Consistently cold-calling companies that have said many times they aren't interested or they don't perform residential work - high self-interest is bad for customer service and the face of the company

Explore other reviews about Angi

5.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

1. The work is mostly interesting and challenging. 2. My team is pretty awesome. I'm very lucky and grateful to have ans engineering manager that really takes an interest in the well being of our team, but still strives to make a strong impact in the company. Everyone on my team is very supportive and willing to jump into solving a problem at a moments notice. There are no egos on my team. 3. The work from home policy is fantastic. I get to save commuting money, but I never feel "alone". We have daily standups and ad-hoc meetings, so we collaborate frequently. 4. There is some opportunity to learn new technology, though I would prefer if it were more often. 5. Management seems pretty transparent and honest with the company. I never feel like the C-suite is hiding anything. We have regular "all-hands" meetings where they discuss the state of the company, our success and failures, where we are going as a company and how to get there. I really like that communication and honesty. 6. Angi is regularly asking for feedback to improve itself. That is wonderful, and rare. I've worked at previous companies that never did anything like this, and it showed. I'm very glad that Angi is always striving to be a great place to work. 7. Angi is serious about clearly documenting our work. Whether that's holding RFC meetings, writing spike docs, or just building simple information docs in confluence. 8. Angi has onsites where employees can travel to meet in person. I've been to a couple and they are great. Would love for this to happen more often. I sometimes here they plan twice a year, but that doesn't always happen.

Cons

1. Angi has a lot of outdated code and systems, decades worth. This causes some serious issues with the products, and makes working with them significantly harder than it needs to be. Luckily, management is aware and has initiatives in place to migrate off these legacy systems. Just a matter of when. 2. Like many companies these days, Angi is trying to use AI more in daily work life. This has pros and cons. So far, I have not seen the benefit of it, hence I'm posting in the "cons" section. I think there is a general lack of knowledge on how to use it. 3. Lately there has been a push to "move faster", especially now with the adoption of AI tools. I have seen teams making some poor choices, resulting in costly mistakes. I would love to return (at least a little) to a slower, more thoughful approach. A "measure twice, cut once" approach, not "ship now, fix later".

2.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

The culture is generally positive, and leadership is accessible. Management is willing to meet with employees and listen to concerns. There are talented people throughout the organization, and the work can be rewarding if you enjoy sales and helping businesses grow.

Cons

The biggest challenge is the compensation structure. The company promotes uncapped commissions, but many employees feel earnings are effectively controlled through continually increasing quotas and changing performance targets. Revenue and nominal goals are adjusted so frequently that it can feel like the finish line is always moving. What's particularly frustrating is that the majority of the sales team often struggles to reach 100% of quota, yet goals continue to rise. This creates the perception that compensation expense is being managed through quota increases rather than by allowing top performers to fully benefit from the revenue they generate. Over time, this can discourage high achievers. Employees who consistently perform well are often expected to deliver significantly more results each year just to maintain the same level of compensation. When exceptional performance is met with ever-increasing targets instead of proportionally increasing rewards, motivation suffers.

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Angi Response
3w
Thank you for taking the time to leave a review. We are glad to hear that you find management accessible and enjoy working alongside the talented individuals across our team. We also hear your concerns regarding our compensation structure and quota adjustments. Our goal is always to balance company growth with fair, motivating, and rewarding compensation for our sales team. Your point about the importance of consistency and transparency in goal-setting is well-taken. Thank you again for helping us identify areas where we can improve.
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