Avoid the Australian Business - Leadership team are bullies and the culture is toxic - Anonymous employee American Express Employee Review

1.0
15 Oct 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no good reasons to join this company in Australia. I've heard its good in NY?

Cons

VP/GM level bully and micro-manage leaders Engagement scores across the business are low due to incompetent leadership team Management / HR have zero ability to handle performance / behavioural issues Management lets situations fester which contributes to a toxic culture Employees are punished for giving feedback that is anything less than perfect Management write cheques to part with good talent to avoid changing the culture Management lies to Head Office NY about its coverage and growth results Management will hire you for your experience and new ideas but then once you're in the role doesn't know what to do with it and will reject anything other than the way its always been done. If you join from an external employer you will leave within the first 12 months and Management will tell everyone you weren't performing or had behavioural issues and if they read this they will say clearly a disgruntled employee

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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
8 Jun 2026
Recommend
CEO approval
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Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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