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American Express

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American Express

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American Express Reviews

Updated 4 Jun 2023

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Found 14,206 of over 16K reviews
4.2
84% Recommend to a Friend
American Express CEO Stephen J Squeri
91% Approve of CEO

Found 13,373 of over 16K reviews

4.2
84%
Recommend to a Friend
91%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
4,302 Ratings
Pros
  • "Highly Employee centric work environment(in 540 reviews)

  • "Awesome job great benefits great co workers(in 474 reviews)

  • Cons
  • "Work life balance is much worse than it used to be(in 361 reviews)

  • "Very hierarchial structure sometimes leads to slow decision making(in 216 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Great company

      30 May 2023 - Travel Consultant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people, good benefits, work life balance

      Cons

      Nothing much i can complain

      Be the first to find this review helpful
    2. 3.0
      Current Employee, more than 1 year

      Centurion RM

      28 May 2023 - Centurion Relationship Manager in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      WFH 3 days a week. Birthday leave. Medical insurance. Worldwide working opportunities.

      Cons

      Flexibility in decreasing due to management team changes. High turnover. Too many Ad hoc works.

      Be the first to find this review helpful
    3. Join the American Express team
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    4. 4.0
      Former Employee, more than 5 years

      Relax / Too Laid Back. Your call.

      13 Apr 2023 - Assistant Manager in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      More flexibility and an inclusive / diverse culture. Good colleagues, good working environment.

      Cons

      The remuneration is not on par with the market. Don't expect they will put you on the fast track for a promotion.

      Continue reading
      Be the first to find this review helpful
    5. 1.0
      Former Employee, more than 1 year

      Poor HK TLS management

      11 Apr 2023 - Travel Consultant in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible benefit Able to Work from Home

      Cons

      Underpaid Long working hour Unreasonable number of account to manage No work life balance Poor management No HR and no respect to HK Labor Law, often have late publish of the roster and salary High turnover rate Poor training and guideline

      Be the first to find this review helpful
    6. 1.0
      Current Employee

      Blue Box

      18 Apr 2023 - Business Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very very very very stable

      Cons

      No career future. slow pace

      Be the first to find this review helpful
    7. 4.0
      Former Employee, more than 3 years

      Good work life balance

      26 Feb 2023 - Manager in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      People are nice. Can have balance between work and life

      Cons

      limited career development and learning opportunities

      Continue reading
      Be the first to find this review helpful
    8. 4.0
      Current Employee

      Nice place

      19 Jan 2023 - Marketing Manager in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good salary & benefit Good culture

      Cons

      NA NA NA NA Na

      Be the first to find this review helpful
    9. 5.0
      Former Employee, less than 1 year

      good benefit

      28 Nov 2022 - Member Service Professional in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good and flexible staff benefit

      Cons

      Poor Hong Kong station management

      Be the first to find this review helpful
    10. 2.0
      Former Employee, more than 3 years

      good benefits, high volume of call

      17 Nov 2022 - Travel Counselor in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good Benefits packages and good team work

      Cons

      heavy workload with high call volume company policy always changes

      Be the first to find this review helpful
    11. 4.0
      Former Employee, less than 1 year

      The best bank

      13 Nov 2022 - Bumboy in Hong Kong
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Made great memories with collegues

      Cons

      Very hard hours and time consuming

      Be the first to find this review helpful
    Viewing 1 - 10 of 13,373 Reviews
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    American Express Reviews FAQs

    American Express has an overall rating of 4.2 out of 5, based on over 15,600 reviews left anonymously by employees. 84% of employees would recommend working at American Express to a friend and 81% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

    According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at American Express. This rating has improved by 1% over the last 12 months.

    84% of American Express employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Express 4.1 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.

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    Join #TeamAmex and let’s lead the way together. At American Express, you’ll be recognized for your contributions, leadership,...More

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    American Express

    5 days ago

    Company News
    Proud to see American Express rise to No. 17 on the 2023 Axios Harris Poll 100 for corporate reputation, making a significant 29-spot jump from last year. This reputable ranking measures America’s most recognized companies on various attributes of their reputation surveying the public. American Express received some of the highest rankings in the categories of growth, vision, trajectory and character this year. The ranking is great recognition of the brand’s powerful backing promise and the dedication of our colleagues to deliver the world’s best customer experience every day. Congratulations #TeamAmex!
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    American Express Ranks No. 17 on 2023 Axios-Harris Poll 100 Corporate Reputation Study
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    American Express

    18 days ago

    Careers
    Career growth and development is an essential part of our colleague value proposition. We’re proud to offer our colleagues opportunities to learn, grow and develop their careers in ways that are unique and meaningful to them. Sonia Cargan, our Chief Talent Officer, spoke with Great Place To Work US to discuss how our Career Development Plan encourages colleagues to shape their career story and help meet their individual aspirations. “When colleagues access the tool, they are prompted to reflect on their career journey, thinking through and sharing where they’ve been, how they want to grow, and what support they will need along the way.” Learn how #TeamAmex colleagues are backed to grow their careers by visiting the link below.
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