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American Express

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American Express

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American Express Reviews

Updated 30 Nov 2023

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Found 15,301 of over 17K reviews
4.2
82% Recommend to a Friend
American Express CEO Stephen J Squeri
90% Approve of CEO

Found 14,398 of over 17K reviews

4.2
82%
Recommend to a Friend
90%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
4,800 Ratings

Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "There are always people and teams you can get along with and have a good work/life balance.(in 1866 reviews)
  • "Amex offers great benefits as well and you can tell they care about their employees.(in 1110 reviews)
  • "Most of the people are great; I built great friendships with a lot of the people there.(in 779 reviews)
  • "Great culture; will to win; fast paced; innovative; focus on quality and customer service(in 766 reviews)
  • "Good pay and very free(in 498 reviews)
Cons
  • "Base salary was low but once commission kicked in it was well worth the wait.(in 366 reviews)
  • "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members(in 315 reviews)
  • "Everything is good if your manager is good.(in 162 reviews)
  • "Limited growth opportunities and learning(in 87 reviews)
  • "long hours and schedules include weekends(in 80 reviews)
    1. 5.0
      30 May 2023
      Travel Consultant
      Former Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice people, good benefits, work life balance

      Cons

      Nothing much i can complain

      1. 4.0
        11 Oct 2023
        Analyst
        Former Employee, more than 1 year
        Hong Kong
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Good culture, not pushing or toxic. Good hours.

        Cons

        Slow promotion and increase in salary

      2. Join the American Express team
        See Our Latest Jobs
        1. 4.0
          9 Oct 2023
          Business Analyst
          Former Employee, more than 1 year
          Hong Kong
          Recommend
          CEO Approval
          Business Outlook

          Pros

          work life balance, people first

          Cons

          limited opportunities, na na na

          1. 4.0
            1 Sept 2023
            Associate Director
            Former Employee, more than 8 years
            Hong Kong
            Recommend
            CEO Approval
            Business Outlook

            Pros

            Had worked for Amex for several years. A great company to work for!

            Cons

            Pay rates can be lower compared to industry standard

            1. 2.0
              25 Jul 2023
              Manager
              Former Employee, more than 5 years
              Hong Kong
              Recommend
              CEO Approval
              Business Outlook

              Pros

              decent benefits remote working arrangement

              Cons

              Management overestimated themselves as the market-leader in Hong Kong, not willing to listen or really look at the outside market.

              1. 3.0
                18 Aug 2023
                Manager
                Former Employee
                Hong Kong
                Recommend
                CEO Approval
                Business Outlook

                Pros

                work life balance and good medicial benefit

                Cons

                no career advancement and lots of old seafoods

                1. 3.0
                  20 Jul 2023
                  Business Analyst
                  Former Employee
                  Hong Kong
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Work life balance working environmwnt

                  Cons

                  Collaboration too slow. culyure too slow

                  1. 4.0
                    22 Jun 2023
                    Anonymous Employee
                    Former Employee
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good culture and nice people.

                    Cons

                    Not much room for promotion

                    1. 4.0
                      13 Apr 2023
                      Assistant Manager
                      Former Employee, more than 5 years
                      Hong Kong
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      More flexibility and an inclusive / diverse culture. Good colleagues, good working environment.

                      Cons

                      The remuneration is not on par with the market. Don't expect they will put you on the fast track for a promotion.

                      1. 3.0
                        28 May 2023
                        Centurion Relationship Manager
                        Current Employee, more than 1 year
                        Hong Kong
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        WFH 3 days a week. Birthday leave. Medical insurance. Worldwide working opportunities.

                        Cons

                        Flexibility in decreasing due to management team changes. High turnover. Too many Ad hoc works.

                      Viewing 1 - 10 of 14,398 Reviews
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                      American Express Reviews FAQs

                      American Express has an overall rating of 4.2 out of 5, based on over 16,849 reviews left anonymously by employees. 82% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, American Express employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at American Express. This rating has been stable over the past 12 months.

                      82% of American Express employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Express 4.1 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.

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                      Glassdoor has 16,849 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.