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American Express Reviews
Updated 30 Nov 2023
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Found 15,301 of over 17K reviews
82% Recommend to a Friend
90% Approve of CEO
Found 14,398 of over 17K reviews
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Recommend to a Friend
Approve of CEO
Stephen J Squeri
4,800 Ratings
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
Pros
- "There are always people and teams you can get along with and have a good work/life balance." (in 1866 reviews)
- "Amex offers great benefits as well and you can tell they care about their employees." (in 1110 reviews)
- "Most of the people are great; I built great friendships with a lot of the people there." (in 779 reviews)
- "Great culture; will to win; fast paced; innovative; focus on quality and customer service" (in 766 reviews)
Cons
- "Poor management team leads will overlook blatant collection law violations to achieve their teams numbers even to the point of lying to their card members" (in 315 reviews)
- 5.030 May 2023Travel ConsultantFormer Employee
Pros
Nice people, good benefits, work life balance
Cons
Nothing much i can complain
- 4.011 Oct 2023AnalystFormer Employee, more than 1 yearHong Kong
Pros
Good culture, not pushing or toxic. Good hours.
Cons
Slow promotion and increase in salary
- 4.09 Oct 2023Business AnalystFormer Employee, more than 1 yearHong Kong
Pros
work life balance, people first
Cons
limited opportunities, na na na
- 4.01 Sept 2023Associate DirectorFormer Employee, more than 8 yearsHong Kong
Pros
Had worked for Amex for several years. A great company to work for!
Cons
Pay rates can be lower compared to industry standard
- 2.025 Jul 2023ManagerFormer Employee, more than 5 yearsHong Kong
Pros
decent benefits remote working arrangement
Cons
Management overestimated themselves as the market-leader in Hong Kong, not willing to listen or really look at the outside market.
- 3.018 Aug 2023ManagerFormer EmployeeHong Kong
Pros
work life balance and good medicial benefit
Cons
no career advancement and lots of old seafoods
- 3.020 Jul 2023Business AnalystFormer EmployeeHong Kong
Pros
Work life balance working environmwnt
Cons
Collaboration too slow. culyure too slow
- 4.022 Jun 2023Anonymous EmployeeFormer Employee
Pros
Good culture and nice people.
Cons
Not much room for promotion
- 4.013 Apr 2023Assistant ManagerFormer Employee, more than 5 yearsHong Kong
Pros
More flexibility and an inclusive / diverse culture. Good colleagues, good working environment.
Cons
The remuneration is not on par with the market. Don't expect they will put you on the fast track for a promotion.
- 3.028 May 2023Centurion Relationship ManagerCurrent Employee, more than 1 yearHong Kong
Pros
WFH 3 days a week. Birthday leave. Medical insurance. Worldwide working opportunities.
Cons
Flexibility in decreasing due to management team changes. High turnover. Too many Ad hoc works.
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American Express Reviews FAQs
American Express has an overall rating of 4.2 out of 5, based on over 16,849 reviews left anonymously by employees. 82% of employees would recommend working at American Express to a friend and 79% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
82% of American Express employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Express 4.1 out of 5 for work life balance, 4.3 for culture and values and 3.9 for career opportunities.