American Express Reviews

Updated 9 Jul 2020

To filter reviews, or .
4.1
84%
Recommend to a Friend
95%
Approve of CEO
American Express CEO Stephen J Squeri
Stephen J Squeri
993 Ratings
Pros
Cons
More Pros and Cons
  1. Featured Review

    "Fantastic company to grow your career"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager, Consumer Products in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Express full-time for more than 5 years

    Pros

    Great culture of people, everyone is seemingly "normal", supportive, smart, fun Broad exposure to a variety of roles and skillsets which is super helpful for the long run.

    Cons

    Intense - deadlines to accomplish with often little support. Pay doesnt always add up to the responsibility and hours worked.

    Continue reading
  2. "AE is good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer 

    I have been working at American Express full-time

    Pros

    work life balance, good package

    Cons

    slow on decision making and execution

  3. "foreign exchange cashier"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - FOREIGN EXCHANGE CASHIER 
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at American Express full-time for less than a year

    Pros

    good rewards if you hit targets

    Cons

    airport work hours are not good

  4. "Customer care professional"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Professional 
    Recommends

    I have been working at American Express full-time for more than a year

    Pros

    Bonus, annual leave, family leave, birthday leave

    Cons

    Need to be on shift, sometimes stressful to deal with customer account, high tension

  5. "CSR"

    4.0
    Former Employee - Anonymous Employee in Hong Kong

    I worked at American Express full-time for less than a year

    Pros

    good atmosphere in working area

    Cons

    overly laid back sometimes and meetings taking too long

  6. "marketer"

    4.0
    Current Employee - Anonymous Employee 

    I have been working at American Express full-time

    Pros

    work life balance. diversity and inclusion

    Cons

    sometimes slow, sometimes decisions are not made

  7. "Terrible Management top down"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in Hong Kong
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Express full-time for less than a year

    Pros

    office events and games work life balance

    Cons

    Corporate sales restructuring with a change in VP/GM in the commercial sales GCS team was a terrible idea . Employees have quit (2 per month) for better opportunities elsewhere with competitors. Leadership is terrible! Despite the positive reviews of Amex, this depends on the market. Leadership will not recognise your efforts or provide opportunities for your career growth unless it is for their own self-interest. Even with the protests in hong kong, you are expected to perform and deliver to metrics and meet with clients endangering your own personal safety. Lack of compassion for employees, only numbers matter- not your life. There is a general distrust of employees - stemming from top-down. Think twice before joining.

    Continue reading
  8. "Business Development Manager"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at American Express full-time for more than 10 years

    Pros

    Colleagues are good and nice

    Cons

    Down tread for the business

  9. "Poor management at hkg airport"

    2.0
    Former Employee - Anonymous Employee 

    I worked at American Express full-time

    Pros

    Good pay and very free

    Cons

    Become non productive and useless

  10. "CCP"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at American Express full-time

    Pros

    typical American culture cool company

    Cons

    a small organization in HK

Found 7298 reviews