Pros
Laid back atmosphere and dress code. Nice break room and facility. Discounts from amazon as well as other companies like AT&T. Room to advance or try new things.
Cons
It like a giant High School with its politics and cliques. They consistently preach providing great employee support and taking care of the customers, yet fall flat due to inadequate training, horribly buggy software, horrendous policies, and a complete lack of interpersonal communications with the employees, everything......and I mean everything is done via computer. Complete disorganization it happily spun as "constant change" but leave everyone clueless on what is going on. They proudly proclaim at every opportunity that "We trust our employees and customers!" yet every click of your mouse and every second of your day is monitored and recorded. Inadequate training leaves employees frustrated and customers with inconsistent experience when calling in. Sink or swim. Permanent employees treat seasonal employees like crap. You can be exceptionally good at your position but if you are not the squeakiest wheel, you are not going to get the grease. People laid off just before becoming eligible for unemployment benefits.