Great Place to Work - CS Specialist Acquired.com Employee Review

- Talented and supportive colleagues who consistently collaborate to drive continuous improvement and deliver strong results. There is a clear company ethos centred around autonomy, ownership, and maintaining high standards. - Strong focus on both personal and professional development, with hard work recognised through promotions, expanded responsibilities, and opportunities for cross-functional role progression. - Great exposure to the payments and fintech space, with varied and interesting challenges to solve that directly contribute to business growth and customer satisfaction. - Leadership is approachable, open to feedback and new ideas, and operates with a “best idea wins” mentality rather than a rigid hierarchy. - Clear focus on automation, process optimisation, and the effective use of AI to support strategic initiatives, improve scalability, and deliver better outcomes for customers.

As the business continues to scale, processes and structures are still evolving, which can occasionally lead to shifting priorities or ambiguity. However, this also creates opportunities to wear multiple hats, help shape improvements and build strong operational foundations as the company continues its high-growth journey.

Generous Holiday Allowance: They offer 33 days (including bank holidays) plus an extra day for every year of service (up to 36). Getting your birthday off is a nice cherry on top. High Performance Culture: As a Series A fintech, your colleagues are extremely passionate and high performing. It’s an environment that values drive, energy, and high standards. Hybrid Flexibility: A solid balance with 2 days remote and 3 days in the London office, allowing for both deep work and team collaboration. Excellent Perks & Wellbeing: Subsidised drinks and meals at the cafe downstairs. Direct Impact: With ~60 staff, you aren't just a cog in a machine. Your work directly affects the product and the company’s trajectory. You get direct access to the C-suite, team leaders and all staff. Learning & Development: They offer an in house performance coach, mentoring schemes and boost days. Financial Upside: Every role is linked to a company bonus scheme, ensuring everyone shares in the success of the business. They have a company share scheme. Commissions are available depending on the role. Long service leave, referral bonus', expense reimbursements, can cash in or roll over unused annual leave. Strong Healthcare: Full private medical cover through Bupa. Supportive Management: There is a heavy emphasis on open communication. Leadership share the same office space and are easily approachable. Promotion Opportunities: With smaller teams and more funding to come in the future, there are dozens of new roles and expansions being identified.

Scale-up Intensity: Expect fast deadlines and high pressure during peak periods. You should want to work late when needed but it is not a requirement. Evolving Processes: At 60 people, many internal processes are being scaled and improved. AI is being introduced with many manual processes currently being overhauled and automated. Rapid Change: The roadmap can shift quickly based on market needs, requiring a high degree of adaptability. Resource Constraints: You won't always have a specialised tool or person for every niche task. You will need to think outside the box and know multiple disciplines. Office Centric Culture: While hybrid is offered, the culture is very much built around the London office. Growing Pains: Rapid hiring can sometimes lead to temporary silos or communication gaps as new departments form. Competitive Internal Bar: Because the company hires the best, the internal bar is very high. The standards are high and you must match or exceed them to survive.