Accolade - Customer Service Representative Accolade Employee Review

1.0
23 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Being able to work remote was nice

Cons

Company culture is terrible. None of the departments are able to cooperate. No transparency on changes. Customer facing roles get ripped into from users and there is no support from management.

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Accolade Response
9mo
Thank you for taking the time to share your experience, we're glad you appreciated the work flexibility we offer! We also appreciate your honest feedback on collaboration, communication transparency, and management support. We are actively working to address feedback like yours to create a more supportive environment for all employees, especially those in member-facing roles.

Explore other reviews about Accolade

5.0
12 Dec 2025
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CEO approval
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Pros

Great people, benefits and environment

Cons

Consistent change and high demands

3.0
25 May 2026
Recommend
CEO approval
Business outlook

Pros

Open time off, floating holidays

Cons

Cannot use open time off without prior approval.

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