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      Accolade

      Engaged employer

      Accolade Customer Service Representative reviews

      1.7

      Be the first to recommend this company

      (6 total reviews)
      avatar

      Rajeev Singh

      Not enough data to show CEO approval

      Ratings by category

      3.0

      Diversity and inclusion

      1.8

      Compensation and benefits

      1.7

      Culture and values

      1.7

      Senior management

      1.7

      Career opportunities

      1.5

      Work/Life balance

      Reviews by job title

      6 reviews
      1.0
      23 Jun 2025

      Accolade

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Being able to work remote was nice

      Cons

      Company culture is terrible. None of the departments are able to cooperate. No transparency on changes. Customer facing roles get ripped into from users and there is no support from management.

      avatar
      Accolade Response
      9mo
      Thank you for taking the time to share your experience, we're glad you appreciated the work flexibility we offer! We also appreciate your honest feedback on collaboration, communication transparency, and management support. We are actively working to address feedback like yours to create a more supportive environment for all employees, especially those in member-facing roles.
      4.0
      2 Mar 2025

      Nice company

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Employee satisfaction is a must

      Cons

      Compensation is too low for any employee

      avatar
      Accolade Response
      1y
      Thank you for taking the time to share your experience! We are so glad you recognized our focus on being employee obsessed and helping our team members stay engaged and feel supported. We appreciate the comment on our pay, we are committed to competitive compensation offering and appreciate this feedback. Thank you for all your efforts in caring for our members.
      2.0
      10 Oct 2024

      Great as a stepping stone position

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, Good pay, ERG groups

      Cons

      Lower tier positions are subject to constant verbal abuse by callers, accolade doesn’t educate partnering companies on our role so people think we are the insurance company. We a glorified 3rd parties, we do the work for the clients employees but we cannot change outcomes or guarantee outcomes. The claims accolade makes are far more generous than what can be delivered and as a CSR you’ll receive the wrath of that dissonance from callers.

      avatar
      Accolade Response
      1y
      Thank you for taking the time to share your experience with Accolade. We are proud of our ERG culture, competitive pay, and benefits. Thank you for your constructive feedback - we are always looking for ways to improve the employee experience and how we manage member and customer expectations and appreciate your insights. We wish you the best in your future endeavors.
      Viewing 1 - 3 of 6 Reviews
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      Glassdoor has 891 Accolade reviews submitted anonymously by Accolade employees. Read employee reviews and ratings on Glassdoor to decide if Accolade is right for you.