The Software Quality Assurance management is in disarray. Information is poorly disseminated and organized, as are processes. The “effective” chain of command versus the “actual” role and responsibilities of an employee are constantly in friction. A significant contributing factor is that there are no, and I mean no, departmental meetings to coordinate efforts and clear up confusion, resulting in communications up and down the hierarchy quickly becoming a children’s game of telephone, where one cannot address issues or concerns directly with upper management. This creates tension and, dare I say, paranoia amongst employees, where the only currency is rumor and innuendo. Certainly not an organizational model that serves the rest of the company.