Patronizing RTO policies distracts from the good. - Lead product management and development AT&T Employee Review

3.0
13 Feb 2025
Recommend
CEO approval
Business outlook

Pros

Pay is great. Benefits are sufficient. Bonus structure is generous imo. The people are generally pretty great. A lot of passions, even in the midst of some pretty terrible "Big Brother" policies.

Cons

RTO requirements are so patronizing. C Suite clearly doesn't trust their management to lead their teams effectively. They micromanage attendance, requiring in office work before the campus is actually prepared to handle the total number of employees. The food options are ridiculously overpriced. Parking and shuttling to and from the office will att another 30-40 min to your commute. I would venture to guess that one of the benefits of these policies is to reduce headcount without the L word and open up space to cycle in new blood for fresh outlooks. Lastly, the company doesn't provide adequate supplies employees need to do their job effectively. You are expected to purchase your own stuff in a lot of cases (note: some free stuff is given out, but it's usually at events).. Like a badge holder, headsets for calls, att branded clothes, extra charging cables, mouse/keyboard for your laptop (not all desks have them), etc.

Explore other reviews about AT&T

5.0
2 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Great entry level job for out of college

Cons

No advancement with in department

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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