AT&T (Bellsouth) Once A Great Place to Work !!!!!!! Now,,,HORRIBLE..AT&T ruined it........ - Technician AT&T Employee Review

2.0
14 May 2011
Recommend
CEO approval
Business outlook

Pros

As a craft employee (non-mgt), year 1-5 will offer raises every 6 month till you top off @ max pay. @ 5th year. Good salary, benefits, 401k, vision, vacation 2 wks a year, when you hit your 7th year you get 3 wks vac..you also get 8 paid personnal days. DEPENDING, on which dept. you work in, will depend HEAVILY on how your time at AT&T will go. Construction & Engineering have been having layoffs for the past 1 1/2 yrs. They are now surplusing FT's w/over 10yrs exp...and the ST's (service tech) w/over 6 yrs exp. so you either lose your job!!! or if you an FT you possibly get surplused over to the Install/ Maint. Dept....No layoff there yet..AT&T has laid off hundreds of employees in the last 1 1/2. Upper MGT. says due to (Quote unquote) technological changes, and the poor economy.

Cons

OMG..there are alot...again depending on the dept. you end up in will Greatly influence your time w/this company!!. They ONLY care about the numbers....Your 1st. level supervisor (although some of them are good people)--(there are alot that are just complete jerks) This co. has soo many ridiculous ways they measure your perfomance. They are trying to lay more & more people off. If you don't make your #'s for a month they will write you up, any accidents now, forget it You will always (mostly) be made @ fault, and your'e fired. The service tech's and us in cable repair are forced to work extra jobs almost everyday, and they will ride you like crazy. The Prem-tech jobs are even worse. They have a huge turnover rate. Almost everyone hates working here now & they do the absolute minimum. There is such a dislike towards upper Mgt. The only thing AT&T cares about now is their U-Verse they're tring to push. IF we're working on another reg. cust. ex. Dsl is out & a U-verse trouble comes in they will pull us off of the 1st. job to put us on the U-Verse. we then have to lie to the 1st. cust about why we have to leave. The employees are mostly all good people. But, AT&T as a company is going down fast.They dont want a const. dept. Or the people that work their including the service tech's and the Outside Plant Tech's (OPT's). This is from an employee with over 12 years experience. It wasn't always this bad.

Explore other reviews about AT&T

5.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent company to work for

Cons

No cons for this company

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
avatar
AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
See reviews by: Helpful|Rating|Date|All