What's left when there is no water? - Anonymous employee AT&T Employee Review

3.0
11 Jun 2008
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It's a job and I'll keep it until something better comes along. I like the people I work around and I like what I do but I do the same thing and no one pays attention to what I do. I don't understand how my job could be saving the company money. But hey they want to pay me for showing up and working then I'll show up and do what they want. It works. My boss is very flexible and is very much into supporting the family in any way he can. I really appreciate that, espically with children.

Cons

The health benefits, the lack of leadership and the insane communication is the biggest reason to stay away. Our co-pay for one person is $1,100.00 a year. I don't know what it is for a family. I think that's insane. It has to be met before your insurance will kick in. Also you can't pick your pharmacy you have to go with the one mail in pharmacy they choose for maintance meds. What if I like seeing my pharamsist every month? What gives them the right to choose for me? They also took away all of the extras like filtered water and the shuttle bus between buildings.

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Pros

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Cons

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5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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