AT&T Used to be a great Company - Network Administrator AT&T Employee Review

2.0
20 Nov 2023
Recommend
CEO approval
Business outlook

Pros

Benefits as many have stated, however even those are declining now as to how much At&t contributes to its Medical and Dental plans.. Coming from someone who used to work for Bellsouth, The benefits at that time were 100% covered.. Now your for sure coming more and more out of pocket. I will say prior to the layoff rollercoaster and SBC/ATT Management , - Legacy Att,. Bellsouth, and the other Bell companies treated you like family . I truly miss those days and I appreciated how we operated as a family and even back then when they laid you off, they usually found you another position.

Cons

Layoffs, Layoffs, called surplusing no matter how its worded everyone knows what it is ! and even worse now the RTO(Return to office mandates which are being masked as layoffs with no severance ( I believe At&t actually founded this terminology (surplus) which has become staple in the industry) It's not a secret that while other companies layoff , we are now leading the way and doing it on yearly if not quarterly basis.. and not for performance reason but simply due to mismanagement at the executive levels. ( Time warner and directv deals amongst other huge blunders that effects the employees when the bottom line dose'nt add up for their stakeholders.

Explore other reviews about AT&T

5.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

None at this Current time

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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