Okay first job out of college, but leaves a lot to be desired - Associate Applications Developer AT&T Employee Review

2.0
21 Sept 2015
Recommend
CEO approval
Business outlook

Pros

Made some really good friends. It helped get my foot in the door in the software industry. Left a lot to be desired, which motivated me to learn a lot in my free time outside of work. Flexible-ish hours. It was very easy to schedule appointments and flex a few hours through out the week. I've recently heard this has been limited to 15 minutes total for brand new employees now, but I'm not 100% sure on that. Used to be really easy to work from home during bad weather conditions. Not sure if that will still be true for new hires.

Cons

Very little mentorship from senior employees. They are either too busy with redundant meetings or don't have enough knowledge to actually help mentor. Too many exempt employees work crazy hours (60+). For entry and junior level positions, you're often capped at 40 hours per week (which is an excellent pro). This also discourages folks from staying long at the company because people don't like working 60+ hours. Basically zero recognition for hard work. They do give decent bonuses for hard work, but the low salary and benefits don't make up for it. Most higher ranked people are only that level because they've stayed so many years at the company; it's not skill-based. It's very easy for an entry level employee with a little bit of initiative to become a "Subject Matter Expert (SME)" or to even act as a technical team lead just because so much of the senior staff is outdated/unmotivated. Leadership doesn't trust employees and employees don't trust leadership.

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Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

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5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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