It all depends on where you work and which company you came from before the mergers - Senior IT Project/Program Manager AT&T Employee Review

3.0
28 Aug 2008
Recommend
CEO approval
Business outlook

Pros

In reading all of the reviews for AT&T, I see a wide range of pros and cons. This is because AT&T consists of a number of merged companies which had different work sites, policies and cultures. A reviewer's opinion of AT&T depends upon where they work and which merged company he/she worked for. I see lots of complaints about not being allowed to telecommute. However, I telecommute most days and know of many people at my work location who telecommute occasionally or often. Other complaints center on benefits, but again it depends upon what your benefits were in the pre-merged company vs. the benefits after merging with AT&T. Maybe in 10 years AT&T will have a consistent corporate feel across all locations and organizations, but that's not the case today. I feel that the pay and benefits are good reasons to work at AT&T.

Cons

The downside is that you may end up working for an AT&T organization in a location with poor morale, micromanagement, employee distrust, etc. Also, AT&T is constantly cutting, cutting, cutting, and looking for ways to save money. This often ends up reducing benefits for employees. Regardless of whether or not the benefits are better than industry standards, the reductions result in less of what you had before.

Explore other reviews about AT&T

5.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and benefits. Lots of Opportunity for growth

Cons

None at this Current time

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

319
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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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