AT&T needs to act like a Global Company. - Manager AT&T Employee Review

3.0
18 Jan 2009
Recommend
CEO approval
Business outlook

Pros

Salary is comparable to other business in the region. The policies that AT&T has instituted are above the federal and sztate requirements as relates to business conduct and respect of others. Benefits are good compared to similar companies. Communication from Senior leadership is given on at least a monthly basis. Many recognition programs to identify all employees from all levels of job titles. There are community efforst at the local levels to keep the company in the communities view. AT&T has reached out to communities to help local schools as a partnership for the students to identify the courses to take if wanting to work for a communications company or to seek a business degree.

Cons

AT&T has grown again to be one of the largest communication companies however the process for downsizing by using the 'shotgun method' rather than getting rid of Non-performers is a 'performance negative' for the employees that stay and are working hard. As even though you are working hard, getting good reviews and exceeding expectations, there is always the chance that you could be laid-ff. The cumbersome documentation for identifying the non-performance of an employee is a detriment to the person creating and keeping those documents and the follow through to work on developing the employee up into the orgainzation or out the door. These time management problems for the person responsible for the 'tracking and documenting' the non performance is primarrly due to the cutting of the adminstrative staff for the mangers that needed to capture and mange the intense paperowrk of a non-performer.

Explore other reviews about AT&T

5.0
26 Mar 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good benefits - 401k, discounts, facilities

Cons

Return to office, out of touch leadership

5.0
23 Sept 2014
Recommend
CEO approval
Business outlook

Pros

1 of the best things about AT&T is the training you receive as a New Hire. The company sends you to a designated location for a month's worth of training. They teach you the basics of sales and how to maximize your customers in-store experiences. While at training if it is necessary, they will pay to put you in a hotel, give you an American Express card for daily meals and reimburse you for any travel expenses in a very timely manor. The training you receive is top of the line. Next, lets talk pay. At&t pays their employees extremely well. With a base salary with paid overtime and full benefits and a compensation program, you won't want to leave the company just for that reason. They take care of their employees for the time you spend with them. Room for advancement. At AT&T moving up is a breeze if your motivated and a hard working individual. My current assistant store manager has only been with the company 10 months and is already looking at becoming a small business rep.

Cons

The work and life balance. The hours are long and tiring to the point were when you get home all you want to do is sleep and on your days off as well. Customers you have to deal with and the ability for a sales rep to control the interaction . That is one of the biggest complaint I have about the company. A lot of times customers come into the store hot and as sales reps we don't have the discretion or ability to waive ridiculous fees or fix issues. Everything seems like it has to be refereed to customer care which makes for a bad customer experience in store.

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AT&T Response
11y
We pride ourselves on providing world class pay, benefits, training, and growth opportunities. Thank you for acknowledging one of the things we do well. But more importantly, thank you for your overall feedback and what we can improve upon. We look to develop and empower our employees and make every experience, whether internal or external, seamless. We will ensure your feedback is heard. Thanks again.
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