Review of AIG Senior Claims Adjuster - Senior Claims Adjuster AIG Employee Review

3.0
19 Feb 2010
Recommend
CEO approval
Business outlook

Pros

Great position if you already have experience, lots of freedom to handle claims how you would like to, Great salary if you are joining the company if you have experience, More than just the standard 5% max raise, You can easily get a 10% raise, Good comprehensive benefits package, There is a standard 2 week vacation allowance, but if you get more if you can show your previous employee gave 2 weeks,

Cons

Little room for advancement if you start in a trainee because there is a formal criteria for advancement, such as a mninimum number of Bi settlement. A regular claims adjuster only keeps claims for the first 60 days which is not enough time to settle BI claims, In the entry level position you are on an ABC phone line and have to answer your phone no matter what, Many entry level adjusters have to do their own estimates, If a claim is open more than 60 days and not settled, you are required to close down the reserves, even though you still have to actively work the file--this results in an underestimate of the claims you actually have, When you finally do have to make a payment, you have to reopen the reserves and issue the payment. The goal is to get a 110% claim closure rate, but this is only achieveable on paper when you randomly close claims. This does not make business sense

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5.0
27 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good work life balance and culture

Cons

Heavy off shore contractor population

1
2.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Salary and vacation days are good but be careful you are not taking on multiple roles for this position.

Cons

If you’re considering applying, make sure to ask in the interview: Will there be someone else doing what I am doing? If not, the team is understaffed and all the responsibility will rest on your shoulders. Even with the vacation days, your days will be swamped and stressful. It is NOT worth it. Out of curiosity, I’ve been looking at their latest job postings for my department and there is so much packed into one role, it’s wild. You can tell the person they’re trying to replace clearly wore too many hats and it will be a long struggle to fill this position. Are my team members working in other time zones? You can face several early morning calls based on their hiring pattern. Some teams will require annual or quarterly traveling. Over the years, the company is hiring mainly white managers domestically in the USA, while lower roles are hired abroad or contractors. Meetings to accomodate offshore hours are brutal. What percentage of the day is in meetings? If you don’t have time to deliver on output because of meetings, you will likely have to stay late to complete the work. The company seems to hire very good talkers but not a lot of do-ers. Several meetings involved more people than needed. Managers seem to think “if I have to suffer through this meeting, everyone has to suffer”. If managers are fortunate enough to delegate the deliverables, they can handle some meetings by themselves. Who would be handling my onboarding and training when I start? If it is not your direct manager, your early success will be at the mercy of your peers who understandably are not responsible for onboarding you. Sadly, I have observed that the people-managers do not like to manage people. In fact, they value those that manage the manager and the team’s roadmap plan for them. The managers don’t seem to want to oversee the team or their deliverables. If there is a job change (salary, position, hours) how is that communicated? In my experience these things were not communicated or consented to. The change would apply in the system and you would have to conform accordingly.

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