(Major) Cons Starting To Outweigh the (Minor) Pros - Client Relationship Manager ADP Employee Review

3.0
24 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Casual work environment (although, at times this becomes too casual - cotton cargo capris should not be acceptable as business casual attire during client visit days). Compensation - ADP RPO pays very well for the area. Flexibility to work from home on a case-by-case basis. Broad base of clients (many of which are well known, respected companies) allows for potential exposure to recruiting across many different industries. Training. AIRS certifications are mandatory at a certain job level, but the training courses for those certifications can be taken at no cost and offer a ton of great information.

Cons

Lack of clear communication around career paths and growth opportunities. Employees should absolutely be responsible for driving their own career progression, however guidance and input from management around how to get from point A to point B or beyond is minimal and generalized at best. I've only briefly felt that any of the six managers that I've had in my time here has taken a true interest in my career potential with the organization. Accountability does not come standard. In my opinion, it is unacceptable to send an email to a client that contains spelling errors, poor grammar, and three different fonts because the sender hasn't taken time to proof read. It should be a basic aspect of working in a professional/corporate environment, but that's not always the case here. There has been a big training initiative as it relates to a "stellar" standard with all client interaction, but at the end of the day nobody seems to be enforcing it. The quality of work can vary greatly from one employee to another, even within the same account, yet it seems that very rarely is anyone held accountable for sub-par delivery unless the client complains loudly enough.

Explore other reviews about ADP

5.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good opportunity and work environment

Cons

Sales process can be out of your hands at times

avatar
ADP Response
2mo
Thank you for the great rating and for sharing your ADP experience with us on Glassdoor.
2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

avatar
ADP Response
5d
Thank you for sharing your insights on your contractor experience at ADP. We value your feedback.
See reviews by: Helpful|Rating|Date|All