Managers that bully and lack leadership experience - COS Payroll Operations Manager I ADP Employee Review

1.0
30 Jan 2018
Recommend
CEO approval
Business outlook

Pros

New Tempe facility in nice condition, nice amenities; Starbuck, Gym.

Cons

Tempe location is growing, sadly it is growing without a plan. "work-life balance" does not exist. Be careful, management leads subjectively, by expectations that are not given until they are not met, on bias, and if not liked, for whatever reason, you will be "managed out"; common phrase among leaders. If looking at a role in COS make sure to ASK QUESTIONS, even if you don't know what questions to ask!!! Managers will expect you to ask questions if you don't know (even when you don't know you don't know) and will hold you accountable if you did not "ASK". Lots of inconsistencies on how employees are treated.

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ADP Response
8y
We pride ourselves on an engaging culture and we take these concerns seriously. We are thoroughly reviewing them as we thoughtfully approach our long-term location strategy, optimize our footprint and consolidate multiple location operations together. Thank you for sharing this and we are taking appropriate actions.

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5.0
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CEO approval
Business outlook

Pros

Uncapped commission and great freedom

Cons

It’s a grind but worth it

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Established company with a long history and relatively stable business operations. - Provides a sense of job stability compared to many organizations navigating rapid changes in the current AI-driven market. - Lower risk of frequent restructuring or large-scale layoffs than many high-growth technology companies. - Opportunity to work with experienced employees who have deep institutional and domain knowledge. - Predictable work environment that may appeal to individuals seeking long-term stability over rapid change. - Strong choice for professionals who value job security and a steady career path in an uncertain economic climate.

Cons

- Documentation is limited or rusted, and many operational processes lack clear runbooks or standardized procedures, making onboarding and troubleshooting more difficult than necessary. - If you're coming from a modern, fast-paced engineering environment, the organization may feel behind current industry practices and tooling. - Internal politics can sometimes outweigh technical merit or execution. - There are teams with very long-tenured employees where change and innovation can be difficult to drive. - Decision-making often involves multiple layers of approval, resulting in significant bureaucracy and slower execution. - Processes can move slowly, and collaboration is not always transparent across teams, leading to inefficiencies and occasional confusion around ownership. - In some areas, roles, responsibilities, and operational processes are not clearly defined, creating unnecessary chaos and inconsistent ways of working. - Engineering standards and best practices vary considerably between teams, making cross-team collaboration challenging. - Organizational change tends to happen slowly, which can be frustrating for employees who are focused on modernization, automation, and continuous improvement.

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