Pros
The people are so welcoming when you come on board and are there throughout your entire experience there. Benefits are great. PTO time received is amazing compared to other companies as a whole. The job is decently fun(because of the people), it's satisfying only if you work your behind off to bring in the sales you work for. If you're making sales and making money, you're good.
Cons
Depending on team, location and business unit, if you didn't sell you were looked down upon by management and not talked to, if you sold and hit your KPI's, and brought money in you were treated normally, if anything better because you "brought money in". Understandable in a sales position job, but at the same time wouldn't you question why you are NOT treated with the same type of respect if you had a off sales period? I also personally disagree with some of the daily operations of this position. In this specific business unit, also at least in my department, there was a daily goal of hitting "100 points" this 100 point system would represent your KPI. 1 point per dial, 15 points per quote, 10 points per business sold, and 1 Hour of talk time would equal to 10 points. My first question on this KPI structure was, why is selling and getting a deal receive lower points than simply sending them a quote? Surely in insurance services obtaining a quote was dependent on the small business operations, but it wasn't the hardest part of the job, the job was to sell the quote and if you sold it, you receive a lower KPI point grade from actually sending out the quote. If you send a quote and don't sell it, that 15 points goes down the drain. I recently had my best selling month at the company selling a littler over 20K in small business services, which for a new comer seemed pretty freaking awesome. At least until the end of the month where they reviewed your average 100 point day scores with you, my average for my best selling month was at 94, below the acceptable "100" and all I could simply say to myself was "I feel like I'm being looked down upon because of my average KPI number, and not being "looked up" upon what actual money I brought in to the company" yeah sure for a multi-billion dollar company, 20k was pocket change, but I simply told myself that I had just proven this KPI structure was not true to its full extent being that I was one of the highest selling producer on my team but being frowned upon because I didn't follow a KPI grading system? It felt like a corrupt corporate system. If you have individuals bringing money into your company, are you going to question why didn't hit a certain KPI requirement? Or are you going to ask them how do we continue to bring this type of money, and some, in to the company?
