Does Cleveland Sight Center pay their employees well?

According to anonymously submitted Glassdoor reviews, Cleveland Sight Center employees rate their compensation and benefits as 3.1 out of 5. Find out more about salaries and benefits at Cleveland Sight Center. This rating has been stable over the past 12 months.

How satisfied are employees working at Cleveland Sight Center?

58% of Cleveland Sight Center employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cleveland Sight Center 3.4 out of 5 for work life balance, 3.3 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Cleveland Sight Center?

Customer Service Representative (2)

What are the pros of working at Cleveland Sight Center according to real employee reviews?

"PTO of 20 days to start fully available at the start of the year." ((in 5 reviews)); "I enjoyed the people and the work." ((in 2 reviews))

Cleveland Sight Center Reviews

3.5

58% would recommend to a friend

(19 total reviews)

Lawrence E. Benders

66% approve of CEO

67% positive business outlook

Cleveland Sight Center has an employee rating of 3.5 out of 5 stars, based on 19 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cleveland Sight Center employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Reviews by job title

19 reviews

1.0

4 Sept 2018

This place sucks...

Customer service representative

Recommend

CEO approval

Business outlook

Pros

workers on the phones are awesome.

Cons

No Communication. Upper Management are liars. (they say one thing now, but when asked the same question later, they didn't say that or mean another). Low Pay. IT Dept team is incompetent ( how do you ask a blind person that takes the PARTA to bring their desktop to work, not laptop, DESKTOP). Insufficient Training and get scolded for incorrect answers. Must record all conversations with co-workers due to miscommunication or liars in upper management. Just plain terrible place to work for. Don't know what calls you are taking but expect to know.

Cleveland Sight Center Response

7y

We are disappointed to hear that your experience at CSC was less than ideal from your point of view.

2.0

20 Aug 2017

CSR

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Great atmosphere outside the call center, inside, the manager stalks you at your seat in an attempt to ask to speak with you. Very creepy. PTO can be plentiful, depending on status.

Cons

The pay is EXTREMELY LOW, regardless of how hard you work as a CSR. Bonuses are few AND TINY. You also have to jump through hoops for them. Annual raises are 2% of your hourly wage, which is already EXTREMELY LOW, if they decide to give you one at all.

Cleveland Sight Center Response

8y

Thank you for your feedback. We value the hard work and dedication of all of our team members, including our Customer Service Representatives. It is amazing to witness the effort put forth each day in carrying out our mission. Professional and effective communication are critical to carrying out that mission and that is the ideal we hold for everyone that works here. We encourage all staff members to share feedback with her or his supervisor or someone from the HR team so we can continue to grow and ensure this is a great place to work. In addition, we regularly monitor pay rates and compensation plans (including benefits) to ensure the wages we offer are competitive in the local market.

2.0

8 Apr 2021

Just a placeholder at best.

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Pto and sick time was great

Cons

Unapproachable director. Director of specific department very discriminating against specific individuals. No room for growth. Toxic environment and HR was cold when issues arose

Cleveland Sight Center Response

5y

We are disappointed to read this review and hear that this was your experience of Cleveland Sight Center. CSC’s mission "to empower people with vision loss to realize their full potential and to shape the community’s vision of that potential” is what drives our staff forward each and every day.

Viewing 1 - 3 of 19 Reviews

Jobs at Cleveland Sight Center