CentralSquare Technologies reviews about "people"

Pay wasn't great and company ethics were lacking

Would like a direction on how to set up computer equipment, as if it wasn't for my boyfriend, I would not have known how to do this-not tech savy in that way!

management is nonexistent. Pass you off to others to train you, who could care less.

The finance department is lead by a team hired solely based on nepotism, and the leaders don't listen to the people doing the work who are experts in their role.

Pay could be increased hopefully

If customers knew the real attitude CST executive leadership has, they’d find new software immediately. Upper management and executives have lost sight of who the software serves. Marketing does a great job of spinning things that are absolute lies because the CEO drives sales so hard at any cost. Often by spinning the truth and advertising what CST wants to sell, but not what is actually working today for those that are out there serving and protecting. Why else would the company spend $1M+ rebranding if it was already doing the right thing for agencies and had a respectable reputation? The rebrand was very clearly a desperate effort to try to save the rapidly failing reputation because of the software quality. Why not just fix the software, you ask? The development roadmap is so heavily overloaded, it isn’t mathematically possible to achieve. Executives are constantly inserting things in, bypassing product management, all the while expecting everything else to get done without interruption. This results in constantly changing priorities, nothing getting fully completed, and product and engineering being blamed for failing. Promises are made with no resources to deliver on. Almost all employees are covering 3-4 FTE positions and do not have the bandwidth to do any one of them as well as they could if they were just allowed to do one, well-defined job. When things don’t get done (well, or at all) employees are shamed for being lazy, passing the buck, or not stepping up. When this is brought up as a concern, the official line is “we have more resources coming soon”. This has been the line for 2+ years and now this is justified as a “delivered promise” by offshoring development to the cheapest available resources, and half of the company doesn’t know these resources exist. The word “no” is met with retaliation and threats, rather than support and problem solving, so most people just do their best to keep up with the bare minimum and not get fired. Those same employees have to answer to clients who are upset about undelivered promises and lack of support but cannot say anything about it. Leaning into AI is one thing, but doing so with utter disregard for the reality of its capabilities today is reckless. Plans are being executed to position the company to rely on AI for development, industry knowledge, support, etc in ways that are illogical, unrealistic, and will ultimately denigrate the quality and integrity of the software. When this happens there will be no resources to correct it. There is a realistic and ethical way to approach AI integrations for operations, but CST’s CEO and board are so money driven that this is not a concern. Cloud “readiness” has been dramatically overstated and the idea of slowing down to do it right is met with more threats and firing. The goal is to beat everyone else in the market even if it means cutting major corners, lying, and inflating the reality of it. Some products are deemed non “move forward” and all resources are pulled without any real plan to support agencies that still depend on those products. Exec’s do not care as it costs money and apparently those agencies are not deemed “worth it” because they are not paying millions per year. Sometimes agencies are advised of this, sometimes not. Morale is at an all time low and executive leadership has made it very clear that they could not care less. Unfortunately this means the last of the original employees, with all of their knowledge, are looking to start over elsewhere.

Pay range low compared to market. 401 k match low compared to market

Below market pay. Lots of issues with leadership the last couple of years.

The biggest challenge is the disconnect between the Executive Leadership Team and the day‑to‑day realities of the business. Strategic decisions often feel top‑down, with limited understanding of operational constraints or customer impact. A strong “sell first, figure it out later” mindset creates ongoing strain across product, engineering, and support. Sales commitments are frequently made without proper scoping, leaving delivery teams scrambling to meet expectations that were never feasible to begin with. Communication is inconsistent across the company. Important updates are often shared late or not at all, and teams are left to interpret shifting priorities on their own. This lack of clarity leads to rework, misalignment, and frustration. Employee development is not a structured priority. Regular 1:1s, weekly check‑ins, or meaningful feedback loops are not consistently practiced, making it difficult for employees to grow, raise concerns, or feel supported in their roles.