Is ARS-Rescue Rooter a good company to work for as a CSR Agent?

CSR Agent professionals working at ARS-Rescue Rooter have rated their employer with 3.2 out of 5 stars in 61 Glassdoor reviews. This is an average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open CSR Agent jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.5 out of 5 stars based on 61 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSR Agent salaries at ARS-Rescue Rooter.

How happy are CSR Agent professionals working at ARS-Rescue Rooter?

48% of CSR Agent employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSR Agent professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (43) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (21) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 103 reviews)); "Benefits are good" ((in 56 reviews)); "Everyone from our office and ARS employees from different locals are also great people." ((in 47 reviews)); "Good money making potential if you're willing to work overtime" ((in 28 reviews)); "Great opportunity for career advancement and skill training." ((in 15 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 67 reviews)); "Long hours and driving sucks :)" ((in 40 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 26 reviews)); "Really bad managers that doesn't help the employee to grow up." ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

ARS-Rescue Rooter CSR Agent reviews

3.2

48% would recommend to a friend

(61 total reviews)

Scott Boose

65% approve of CEO

48% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (61 reviews)

CSR Agent employees have rated ARS-Rescue Rooter with 3.2 out of 5 stars, based on 61 company reviews on Glassdoor. This indicates that most CSR Agent professionals have a good working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by CSR Agent professionals compared to other employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

61 reviews

3.0

15 Jun 2026

Supportive Manager

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Working in the call center, there were good and challenging people to work with. The consistency of the work to get through the day and its predictability was helpful for knowing what to expect.

Cons

The conversations are largely scripted and recorded. This added undue pressure to get every person who called on the schedule, even if it was blatantly obvious they didn't need it.

ARS-Rescue Rooter Response

3d

Thank you for your feedback. We’re glad to hear you had a supportive manager and appreciated the consistency of the role. We continue working to ensure expectations balance customer service with a positive employee experience. We appreciate your perspective and wish you the best moving forward.

3.0

15 Oct 2025

It's a good job, supervisors are horrible

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Work remote, it's easy, the customers are great

Cons

The supervisors are rude and condescending to everyone.

ARS-Rescue Rooter Response

8mo

Thank you for sharing this feedback. If you would like to discuss your experience further, please visit arsawaremobile.ethicspoint.com.

5.0

5 Sept 2025

Orientation

Customer service representative

Recommend

CEO approval

Business outlook

Pros

I appreciate Mr. Ron for taking the time today to fully inform us on the handbook, insurance and welcoming us to the team

Cons

They system froze a little

ARS-Rescue Rooter Response

9mo

We appreciate your feedback and are so happy you have chosen to join ARS. Welcome to the team!

Viewing 1 - 3 of 61 Reviews

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