Reviews by job title

6 reviews
5.0
4 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Very flexible Understands Work-Life balance and encourages it Listens to employees concerns Fair or Above average pay Very Team Thinking Environment

Cons

Recognition of Departments that aren't sales relates is sometime lacking.

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ARCOS Response
4y
Thank you for your feedback! We value our people and are happy to support flexibility and work-life balance in the workplace. We will consider new ways to recognize the many contributions employees make in all departments at ARCOS. We welcome any ideas you might have, which can be submitted anonymously through our new engagement surveys!
2.0
29 Jan 2023
Recommend
CEO approval
Business outlook

Pros

great people. much talent. smart people

Cons

low pay. middle management is only out for themselves

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ARCOS Response
3y
Thank you. We'll be sure to review this feedback with management.
1.0
20 Nov 2023
Recommend
CEO approval
Business outlook

Pros

None, new management has no clue on how to service our product or customers.

Cons

Company is currently laying off staff in favor of offshore losing a massive amount of product knowledge of very complex products. Every time I've seen this in my career its a clear indication of a failure of management, they screwed up so to make up for profit short fall they cut dedicated staff to make up for lost profit in favor of cheap offshore, as they say, you get what you pay for, I feel really sorry for our customers. Management is turning this once good company into a IT sweat shop. Rumor is also for the first time in the companies history no quarterly bonus will be paid. They are also shifting away from quarterly bonuses to annual, the odds of them actually paying it out are low in my opinion.

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ARCOS Response
2y
We appreciate your candid feedback and the time you took to share your thoughts. Your perspective is important to us, and we take your concerns seriously. We want to assure you that your feedback will be taken into consideration as we continuously strive to improve our operations and work environment. We understand that the recent changes have raised apprehensions among the employees. Change can be challenging, and we want to acknowledge your concerns about potential loss of product knowledge and the impact on customer service. We are committed to fostering an open and transparent communication culture, and we encourage you to share specific instances or suggestions that you believe can contribute to a more positive working environment. Regarding the shift from quarterly bonuses to annual bonuses, we want to assure you that we are evaluating the best way to recognize and reward our employees for their hard work and dedication. We understand the importance of fair compensation, and we are actively working to ensure that any changes align with our commitment to our employees. Thank you once again for sharing your thoughts and feel free to reach out to People Operations if you have any additional concerns or suggestions.
4.0
12 Dec 2023

ARCOS Review

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Coworkers, core values, customers, products

Cons

Too many managers and not enough workers. Pay seems average to below average

2.0
8 Nov 2023
Recommend
CEO approval
Business outlook

Pros

The work I was doing served a real tangible purpose. I had an opportunity to interact with customers directly, which was made my job satisfying despite Arcos's efforts to stop that from happening. Good pay, PTO, all work is remote (although the latter after a while stops being a positive)

Cons

With every management change things got worse and worse. It seems like all high level decisions are made by people who have no idea what the product is, have absolutely no concern about customer or employee satisfaction and really just want to make their own set of random changes.. probably because they have no idea how to run a business. It's funny how one of their slogans is "we do what we say" when in reality they do the exact opposite of what they say. From what I gathered if you are pleasant and agreeable, you can probably do okay in this place without actually doing much work. If you want an opportunity to do work that matters without someone putting obstacles in your way at every turn, micromanaging you while not providing any useful leadership, and filling your days with pointless meetings then stay away. I cannot imagine that given the absolutely horrendous way they treat customers that they will stay in business for very long.

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ARCOS Response
2y
Thank you for sharing your thoughts and experiences with us. We appreciate your candid feedback and take your concerns seriously. It's great to hear that you found purpose in the work you were doing and valued the direct interaction with customers. We understand the importance of meaningful contributions and being relentless about our customers and their success. Your comments regarding the challenges associated with management changes are noted. We acknowledge that transitions can be disruptive, and we're committed to addressing these concerns. We value your perspective on high-level decisions and will strive to ensure that decisions align with a deep understanding of our products, customer satisfaction, and employee well-being. Thank you again for taking the time to provide your feedback.
2.0
28 Oct 2020
Recommend
CEO approval
Business outlook

Pros

Flexible work from home model, decent pay, opportunity to learn more about how critical infrastructure orgs. manage their staffing, projects, and equipment

Cons

Implementation teams fail to deliver solutions on-time and in an effective, efficient manner making it difficult to work/upsell existing accounts. New modules in which they pride themselves on moving forward are significantly overpriced and not as robust as they like to think but rather simplistic and do not provide the value/ROI they claim. Very dull culture.

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