UK-based international legal firm

Team structure

• There are currently around 50 employees in the Information Technology team and this role reports to the Project Services Manager. This role is vital to assuring that project changes, software releases containing security patches, fixes to defects and enhancement requests, and end user expectations are known and managed throughout all lifecycles.

• Gap analysis of current scripts and new scripts required for testing of software releases, IT Changes and project lifecycles
• Creation and execution of test cases following documented user scenarios and personas
• System, integration and regression testing
• Detect and manage all defects in ServiceNow, agreeing priority and remediation actions with stakeholders
• Ensure appropriate testing is conducted to establish the
• User Experience, driving user adoption and change Use performance management tools to measure against key metrics through all pre-production lifecycles
• Ensure risks are raised promptly with project managers and stakeholders
• Manages the testing acceptance including business sign off
• Working towards departmental and project deadlines
• Provide timely feedback to colleagues to recognize achievements and areas of improvement
• Presenting / communicating findings to project teams, technical and non-technical colleagues
• Provide support and documentation

• The candidate must possess good knowledge of Microsoft packages and common legal applications
• Experience of defect management and application performance tools e.g. ServiceNow, Lakeside Systrack, Jira
• Service focused attitude and professional manner, appropriate for a commercial law firm
• Confident and clear communication (verbal and written) with people at all levels of the business hierarchy
• Able to lead, motivate and develop a team with a clear, concise and politely assertive manner.
• Able to use initiative and make suggestions to change processes where required
• Able to respond quickly to requests, manage time effectively, and work under pressure
• Proactive nature, hardworking, able to structure own work and work unaccompanied when required
• Well organised, with good time management skills and adherence to agreed milestones and deadlines
• High level of accuracy and attention to detail
• Previous experience in a legal or other professional services firm / partnership structure