Primary Responsibilities:

• To perform product evaluation, system testing, Proof of Concept (PoC) and project management in manufactory aspect.
• To provide presales support to customer such as product presentation and demonstration.
• To provide after sales support both onsite and offsite.
• To liaise with global technical team and 3rd party suppliers to resolve all technical issues of products via email or phone call.
• To organize and conduct technical certification training to internal team and external customers
• To create and maintain up-to-date technical bulletins for customers.
• To study & compare the features and limitation of the company’s and competitors’ products.
• To support sales and marketing team for tender response.
• To work with customers/consultants on system configuration and technical specifications.
• To propose and develop new unique features / solution, from our product lines, in order to keep pace with market trend.
• Work in conjunction with Sales and Marketing Teams to ensure Sales & Marketing plans are in line with overall Company objectives.
• To achieve total customer satisfaction with quantitative measurement
• To work outside normal working hours, as needed.

Requirements:

• Engineering academic background, Building Service / Electronic / Computer degree preferred.
• Min 3 years relevant working experience in ELV industry and security product support including Access Control System (ACS), CCTV and Intrusion system.
• Min 3 years’ experience in Microsoft Windows OS and SQL Database trouble shooting
• Technical knowledge in Networking, Server / Client, TCP/IP, DNS, DHCP, LAN, WAN, Routing, Active
• Directory, Windows OS, Linux, EMC, NeverFail, Wireshark, Postman, Rest API, RS485, RS232
• Strong communication and documentation skill.
• Strong analytical thinking for problem-solving, self-motivated, willing to take ownership and learn new technology.
• Proficiency in both written and spoken English and Chinese. Putonghua will be an advantage.
• Travel may be required.