Overview
The Business Analysis Lead, Applications is responsible for leading and overseeing business analysis activities across the administration platforms including but not limited to administration system, workflow applications and reporting tools within Retirement Solutions.
This role ensures that business changes are operationally sound, compliant, and practical, supporting efficient scheme administration, client servicing, and regulatory obligations. It focuses on translating business, regulatory, and client needs into clear operational requirements and sustainable process improvements.
Reporting to the Head of Business Analysis, the role works in close partnership with the Business Analysis Lead, Digital to collectively oversee all change activities, ensuring strong alignment between system‑enabled change and operational readiness and execution.
The role also has direct accountability for people leadership, providing supervision, coaching, and mentorship to other analysts supporting the Applications stream.
Key Accountabilities and main responsibilities
Strategic Focus
- Lead business analysis across the administration platform, ensuring alignment with business requirements.
- Partner with senior stakeholders across Retirement Operations, Client Services, Risk & Compliance, and Change to shape and prioritise business change.
- Ensure operational considerations, controls, and regulatory requirements are embedded early in change design.
- Work collaboratively with the Business Analysis Lead, Digital to ensure end‑to‑end change alignment across systems and operations.
Operational Management
- Oversee end‑to‑end BA deliverables for operational change, including:
- Business and process requirements
- Operating models and workflow design
- Business rules and control impacts
- Regulatory and compliance considerations
- Ensure BA outputs support efficient, scalable, and compliant operational delivery.
- Act as the escalation point for complex operational, regulatory, or process‑related issues.
- Drive consistency and quality in BA documentation, methodologies, and standards across the Applications stream.
- Support implementation readiness, including operational impacts, training needs, and post‑implementation stabilisation.
People Leadership
- Lead, supervise, and mentor business analysts supporting Operations‑focused initiatives.
- Build strong capability in process analysis, regulatory interpretation, operational risk awareness, and stakeholder engagement.
- Provide performance feedback, coaching, and development guidance.
- Support resource planning, workload prioritisation, and capability uplift across the team.
- Foster a collaborative, accountable, and continuous‑improvement culture.
- Build strong, trusted relationships with Operations, Client Services, Risk, Compliance, and Finance stakeholders.
- Facilitate workshops and discussions to define business needs, assess impacts, and validate solutions.
- Translate regulatory and operational requirements into clear, actionable change outcomes.
- Manage stakeholder expectations on scope, timelines, risks, and operational impacts.
Governance & Risk
- Ensure compliance with internal policies, regulatory requirements, and operational risk frameworks.
- Support regulatory reviews, audits, and control assessments relating to operational change.
- Identify and proactively manage operational, compliance, and delivery risks.
- Promote a strong risk‑aware and control‑focused mindset across the BA team.
- Ensure changes do not adversely impact service quality, processing accuracy, or regulatory obligations.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience & Personal Attributes
- Minimum 8–10 years of Business Analysis experience, with at least 3 years in a lead or people‑management role.
- Strong experience in operations‑driven change, business process re‑engineering, and regulatory or compliance‑led initiatives.
- Proven experience working closely with Operations, Client Services, Risk and Compliance teams.
- Strong understanding of end‑to‑end operational workflows and service delivery models.
- Demonstrated ability to lead complex change in regulated environments.
- Strong stakeholder engagement and influencing skills.
- Proven capability in coaching, mentoring, and developing BA talent.
- Highly structured, pragmatic, and outcome‑focused.
- Experience in financial services, pensions, MPF/ORSO, or registry operations is highly desirable.
- Tertiary qualification in Business, Operations, Finance, or a related discipline.
MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.
Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.
A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.
By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.
MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.
We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.
Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.
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