Responsibilities:

• Deliver timely and effective support to clients, addressing inquiries and resolving issues related to MPF administration through both verbal and written communication.
• Utilize CRM and other relevant customer service software to track inquiries, manage client interactions, and enhance service delivery. Demonstrate capability in thinking with a fintech mindset to assist and influence the team in leveraging technology to solve problems and improve operational processes.
• Provide professional, accurate, and solutions-oriented responses to customer inquiries, ensuring a positive client experience.
• Collaborate with internal departments to resolve complex customer inquiries, including cases requiring additional information or investigation, leveraging technology for efficient communication.
• Support cross-departmental efforts in handling and resolving customer inquiries or complaints efficiently using integrated systems to enhance service delivery.
• Take ownership of ad-hoc projects and tasks as assigned, contributing to the continuous improvement of customer service operations, utilizing software tools to streamline processes and improve efficiency.
• Handle ad-hoc projects as assigned.

Requirements:

• Diploma holder;
• Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage;
• With at least 1-year of working experience in customer services or teller services;
• Customer-centric mindset with a commitment to delivering quality service
• Self-motivated and adaptable to a service environment
• Experience working in the MPF field is an advantage;
• Fresh graduates are welcome to apply.

Our offer:

• Career development prospect;
• Attractive remuneration;
• 5-day working week;
• 21+ days annual leave for all staff;
• Medical, dental and life Insurance;
• Performance bonus and company shares;
• Education allowance and monthly sports allowance.

Company Overview:

iFAST Corporation is a global digital banking and wealth management platform headquartered in Singapore, providing a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, internet companies, multinational companies, as well as retail and high net worth investors in Asia. The Group offers access to over 17,000 investment products including funds, bonds and Singapore Government Securities (SGS), stocks, Exchange Traded Funds (ETFs), insurance products, and services including online discretionary portfolio management services (DPMS), research and investment seminars, financial technology (fintech) solutions, banking, pension administration, investment administration and transactions services. The company is also present in Hong Kong, Malaysia, China and UK.

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