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Remote support technician Interview Questions

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Remote Support Technician interview questions shared by candidates

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DISH
Remote In-Home Solutions Technician was asked...5 September 2020

What makes you a good worker

3 Answers

I'm self motivated, Professional , and learn Quickly. I love the challenge of learning, And always show up Early Less

I get along with everyone and I arrive to work early and I’m a quick learner

Motivation

Lotus Broadcasting

What is one of your strengths?

1 Answers

I am reliable, dependable, loyal, and I get things done.

Quantum Spatial

What are your hobbies outside of work?

1 Answers

To be honest, this is a really bad question to ask in a job interview. It's an excuse to hire less qualified people and then use the excuse "we were looking for someone who fits company culture." I told the truth and the HR person scoffed at me even though I tried to make the case it was related to programming. Also when I told them I was a swimmer they seemed not to believe me. Less

Support.com

How I would explain to a customer what a internet modem looks like and how I would help them find it in their house. (Easy I know)

1 Answers

I would describe a black box with a few lights on the front that most likely is close to a computer. Less

Support.com

they had me act like i was at work receiving a call how i would greet the customer.

1 Answers

Hello my name is "NAME" thank you for choosing support.com how may i be of service to you today. Less

Google

What is your biggest fear in a work environment?

1 Answers

Sickness,

Support.com

role play customer questions

1 Answers

I will be happy to help you with your concern

Support.com

How would you help a customer who is having issues connecting to their home wifi?

1 Answers

Attempt a Router reboot if they are sure they are connecting to the correct network already. Less

Support.com

Do you like computers?

1 Answers

Yes.

Sagiss

Are you willing to do a 3 month internship and are you open 2, or 3, or 4, or 5 days out of the week?

1 Answers

Yes and Yes.

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